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We view our partners as an important part of our organization, playing a crucial role for our development and sharing in our growth. We work with you to achieve your business goals and support you with our world-class facilities and services.

PRIVACY POLICY

How we safeguard your data

 

This portal and the domain portal.farahexperiences.com including its subdomains (this “Portal”), are operated by Farah Experiences L.L.C., who is referred to herein as “Farah” or “us” or “we”. The term “you” refers to the user of this Portal. We are committed to ensuring that your privacy is protected. This Privacy Policy sets out how we collect, use and protect any personal information you provide us when you use this Portal.

WHAT TYPES OF PERSONAL DATA DO WE COLLECT?

We collect personal data such as your full name, nationality, country of residence, email address and telephone number. We may also collect information such as your IP address and type of browser that you are using. In addition, we may collect as well personal data relating to your clients such as their full name and email address.

HOW DO WE COLLECT THIS INFORMATION?
Registration

While registering with our Portal, you provide us with your full name, nationality, country of residence, email address and telephone number.

Automatically

We may collect automatically information such as IP address, the type of browser that you use, your language preferences via cookies (for more information on how we use cookies, please see point 4 ‘How do we use cookies’) or other tracking tools when you use the Portal.

You share with us about your clients

While purchasing tickets and other products from us, you may be required to provide us with the full name and email address of your clients.

WHY DO WE COLLECT THIS INFORMATION?
We collect this information for the following purposes:

To perform our service: We require the information you provide us during the registration in order to perform our contract with you, administer your account on the Portal, process your purchases and contact you if required.

To improve our services and products: The information that we automatically collect allows us to constantly improve our services and products and provide you with an enhanced experience. For example, this information allows us to identify you as a user and remember your preferences.

To issue tickets and other products: The information that you may be required to share about your clients is necessary in to issue the ticket and match it to the user.

Marketing and promotions: With your consent (opt-in upon registration), we may occasionally send you our latest updates, promotions and news to your email address. If at any time you would wish to unsubscribe or opt out, you may do so by using the one click unsubscribe link at the bottom of our emails.

HOW WE USE COOKIES?

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our Portal in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better Portal by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. However, this may prevent you from taking full advantage of the Portal.

HOW DO WE SHARE YOUR INFORMATION WITH THIRD PARTIES?

We may share your information with our affiliated companies. We will not sell, distribute or lease your personal information to other third parties unless you have given us permission or we are required by law to do so. In some cases, the data may be accessible to certain types of persons in charge, involved with the operation of the Portal (administration, sales, marketing, legal, system administration) or external parties (such as third party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as data processors by us. We may also disclose the data stored in the log files to developers, forensic experts, legal advisors and other resources we may use to assist us with the purposes outlined at Section 3 above (“Purpose”).

LINKS TO THIRD PARTIES WEBSITES

Our Portal may contain links to other websites of interest. However, once you have used these links you leave our site and you should note that we do not have any control over those other websites. Therefore, we cannot be responsible for the protection and privacy of any information you provide whilst visiting such sites and such sites are not governed by this Privacy Policy. You should exercise caution and look at the privacy policy applicable to the website in question.

HOW DO WE PROTECT YOUR PERSONAL DATA?

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We are contracting with third party providers that guarantee a high standard of privacy and are using computers and/or IT enabled tools, following organisational procedures and modes strictly related to the purposes indicated.

You are responsible for maintaining the confidentiality of any password or account details (as may be applicable from time to time) and are fully responsible for all activities that occur under your password or account.

RETENTION

We will retain your information only as long as necessary for the Purpose.

CONTROLLING YOUR PERSONAL INFORMATION/YOUR RIGHTS

Applicable data protection laws may give you the right to:

  • (i) request from us access to, rectification or erasure of, or restriction of processing concerning your data;
  • (ii) object to the processing of your data; as well as
  • (iii) data portability.

If you wish to discuss how we have handled your personal data, you can contact us at any time and we will investigate the matter. If you are not satisfied with the response or believe we are not processing your data in accordance with the applicable law you may refer the matter to the competent data protection authority.

CONTACTING US

T : +97124968000

E : info@farahexperiences.com

We will ask for your consent before using information for a purpose other than those that are set out in this Privacy Policy.


How you may get in touch with us?

You may get in touch with us on all issues related to the processing of your data using the following details:

P.O. Box 128717, Yas Island,
Abu Dhabi
United Arab Emirates

UPDATES AND CHANGES TO THIS PRIVACY POLICY
We may change this Privacy Policy from time to time by updating this page and without prior notification to the extent permitted by applicable law. You are expected to check this page from time to time to take notice of any such changes.

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